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Kim Wong has a diverse work experience spanning from owning and managing a spa to customer success and account management roles in the tech industry. Kim started their career as the owner and operations manager of Cherry Blossom Nail Lounge & Spa, where they oversaw daily operations, managed a team of 19 employees, and handled accounting tasks. After three years, Kim transitioned to a role as a Customer Relations Specialist at the County of Orange, where they compiled data, represented the airport at events, and assisted with various projects. Kim then moved on to work as a Client Success Manager at Houzz, maintaining a large account base and implementing solutions to increase business activation. After two years, they joined ServiceTitan as a Customer Success Manager, developing and maintaining relationships with a wide range of customer accounts and driving user adoption and engagement. Currently, Kim is a Partner Success Manager at Boulevard, managing high-value accounts in the salon/spa/healthcare industry. In this role, they act as a project manager, tracks user engagement, develops project plans, and advocates for customer needs to influence product development.

Kim Wong has a Bachelor's degree in Business Administration and Management, General from the University of California, Riverside. No specific start or end year was mentioned for this educational experience.