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Abhilash Richard is a seasoned professional with extensive experience in customer success, account management, and organizational strategy. Currently serving as Senior Manager of Customer Success at Gupshup since May 2024, Abhilash previously held roles such as Customer Success Manager at Synaptic and Account Manager at Tech Mahindra, achieving significant revenue growth and customer satisfaction. Abhilash's prior experience includes leadership positions at Piramal Foundation, where strategies were developed to scale the Education vertical and enhance organizational performance, and as an Associate System Engineer at IBM, focused on improving banking applications. Abhilash holds an MBA from the Indian School of Business and a B.Tech. in Civil Engineering from the College of Engineering Trivandrum.