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Felicity Ho is an accomplished technology professional with extensive experience in systems support and IT management. Currently serving as Systems Support Manager and Help Desk Manager at Boston Trust Walden Company since January 2022, Felicity previously held the position of Network Manager at Tocci Building Companies from December 2014 to January 2022. Earlier roles include IT Manager at Feeley & Driscoll, P.C., and various positions such as Network Engineer, Senior Technical Support Analyst, Senior IT Support Specialist, and HelpDesk Coordinator at SUEZ LNG NA LLC/Distrigas from 2000 to 2008. Felicity holds a Bachelor of Science in Business Administration with a focus on Management Information Systems from Northeastern University, completed in 2000.