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Sanem Özdemir has extensive experience in customer relations and sales, having worked at Borusan Otomotiv and Arval BNP Paribas Group. Sanem has a Bachelor's degree in International Finance from Istanbul Bilgi University. At Borusan Otomotiv, Sanem works as a BMW Group Customer Advocate & VoC Unit Manager, handling customer complaints and feedback to improve the overall customer experience. Prior to this, Sanem was involved in managing international and strategic accounts at Arval BNP Paribas Group, where Sanem focused on sales, fleet management, and client satisfaction. Through their various roles, Sanem has demonstrated strong analytical skills and a customer-centric approach to business.