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Esther O. is an experienced Customer Success Manager currently employed at Booxi since May 2023, where responsibilities include daily support in French and English, organizing bi-weekly webinars, training clients on the platform, managing client billing, and implementing a Net Promoter Score. Previously, Esther O. worked as a Customer Experience Specialist at Inditex, a Customer Account Manager at Unlatch with a focus on real estate program integration, and an Onboarding Specialist at PayFit France, ensuring smooth transitions for payroll information. Additional experience includes roles as a Content & Community Manager at Artur'​In, a digital communication apprentice at IMT, and an intern negotiator in real estate at HAMPTON IMMOBILIER. Esther O. holds a Bachelor's degree in Digital Marketing from IIM Digital School and has attended EfreiTech l'Académie du numérique and Lycée Charles de Foucauld - La Madone.