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Limarys Velez is an accomplished professional with extensive experience in customer care and operations management. Currently serving as the Director of Customer Care at BOLD since November 2015, Limarys has previously held key roles at T-Mobile from February 2005 to November 2015, including Project Manager, Customer Service Manager for Loyalty & Retention, and Customer Service Manager for the Call Center. Significant contributions include leading the Puerto Rico Uncarrier business model launch and enhancing customer retention strategies amidst a competitive landscape. Earlier career experiences at Sears, Roebuck and Co. involved directing call center operations and managing warranty sales. Limarys holds a Bachelor's Degree in Science with a major in Math from the University of Puerto Rico, Río Piedras.