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Dwayne Dinn is an accomplished professional with extensive experience in marketing operations and customer engagement at BMO Financial Group since March 2005, where roles include Senior Manager for Customer Engagement and Retention, Learning Operations, and Campaign Production and Development. Dwayne oversees a team of 20 employees, leading the planning and production of direct marketing campaigns to achieve strategic goals, optimizing marketing investments, and enhancing customer experiences. Previous roles include Manager of Marketing Operations and Senior Campaign Analyst, focusing on performance management and marketing program execution for credit card operations. Prior experience at LoyaltyOne as a Senior Business Analyst involved evaluating marketing initiatives and coaching junior analysts. Dwayne holds a Bachelor of Commerce degree in Management Information Systems from the University of Ottawa.