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Fiona G. is a dedicated and experienced professional with a strong background in customer experience training and content development. Fiona has successfully implemented transformative changes within organizations such as KOHO, improving agent onboarding time and exceeding CSAT targets. Their expertise in building relationships, creating training programs, and fostering a culture of knowledge sharing has made their a valuable asset in various roles, from Senior Manager to User Success Agent. Fiona also has a Bachelor's degree in Arts and Contemporary Studies and a degree in Digital Project Management.