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Jake Pfaff has extensive experience in technical support and project management, primarily with Blurb since June 2012. In the role of Product Tech Support, Jake resolved technical issues related to software and website concerns, particularly focusing on InDesign and Lightroom, utilizing tools like Zendesk and Jira to collaborate with engineering teams. As Operations Project Manager, responsibilities included overseeing digital and offset print projects, managing the Client Services project management tool, maintaining quoting tools, and ensuring timely delivery of client orders while supporting the Client Services team. Previous roles include customer support positions at Flickr and Yahoo!, as well as a photo-booth operator at Orange Photography, demonstrating a well-rounded background in customer service and technical operations across various industries.