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Jon Frary is a seasoned professional with extensive experience in network operations and customer service. Currently serving as a Senior Network Operations Center Technician at Bluepeak since October 2014, Jon Frary specializes in advanced troubleshooting for business customers' phone and internet services. Prior to this role, Jon Frary worked at WOW! Internet, Cable & Phone, providing technical support for various telecommunications products. Earlier experience includes positions at Menards, where Jon Frary enhanced customer service and retail operations, and Qwest Communications, focusing on customer service and sales. Jon Frary holds a Bachelor of Science degree in Business Administration with a concentration in Marketing from The University of South Dakota.