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Christina Luna currently serves as the Head of Digital Customer Experience at Blue Yonder, where responsibilities include leading Customer Self-Service and Digital Customer Success Management strategies to enhance the digital customer experience for SaaS scalability. Prior experience at JDA Software spanned over 16 years, culminating in the role of Senior Director of Digital Experience, focusing on Customer Self-Service and Knowledge Management to improve case deflection. Additional roles at JDA included Director, Global Support Operations, Sr. Manager, and Manager of Global Support Services, emphasizing customer satisfaction and operational efficiency. Earlier, Christina held project management and web development positions at TriWest Healthcare Alliance. Christina holds a Bachelor of Science in Information Technology from the University of Phoenix and an Associate of Science in Computer Science from Southeast Tech.