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Stephen Rupert Dudeney has extensive experience in customer service and account management within the health insurance industry, currently serving as a New Sales Account Manager for Small Groups at Blue Cross Blue Shield of Massachusetts since July 2014. Responsible for onboarding and facilitating health plans for new clients in the Western MA region, Stephen collaborates with brokers and manages extensive client interactions. Prior roles include Customer Service Representative at both Blue Cross Blue Shield of Michigan and IPRO, where Stephen handled high volumes of inquiries regarding claims and benefits. Additionally, experience as a Data Migration Associate at DentaQuest involved overseeing data integrity for dental provider claims, while earlier roles included laboratory work at Brigham and Women's Hospital and managing client relocations at Coldwell Banker Residential Brokerage. Stephen's educational background includes a Graduate Certificate in Computer Programming from Harvard Extension School and a Bachelor of Science in Biology from UMass Boston, complemented by degrees in Osteopathic Medicine and Art History.