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Erick Berckefeldt has over 18 years of experience in the IT industry, currently serving as Manager of Service Desk, Endpoint Services, and Cloud Administration at Blue Cross and Blue Shield of Kansas since December 2009. Previously, Erick held various roles within the same organization, including Manager of Service Desk, Desktop Services and IT Training, as well as Senior Software Analyst. Prior to the current position, Erick worked as a Network Administrator at SS&C Business & Tax Services from November 2004 to December 2009. Erick holds a Bachelor of Business Administration from Baker University, with studies focused on Business, Management, Marketing, and Related Support Services, and has also pursued education at Fort Hays State University and The University of Kansas.