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Joann Carollo is a seasoned professional with extensive experience in business systems analysis and quality assurance, currently serving as a Senior Business Systems Analyst and Senior Quality Assurance Analyst at Florida Blue since February 2019. Joann possesses a strong background in documenting requirements, leading system testing, and coordinating user acceptance testing across various organizations, including a role as a QA Analyst at One Call, where involvement in Agile environments facilitated the support of a major workers' compensation claims management system. Previous positions include leadership roles in quality assurance and business analysis at Acosta Sales & Marketing, and technical writing and analysis at companies such as Citi and Universal Music Group. Joann holds a Bachelor of Applied Science in IT Management from Florida State College at Jacksonville and is a Certified Software Test Professional from the International Institute for Software Testing.