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Susan Aniyan is an experienced professional who has worked in various roles related to customer experience and retail training. At BlissClub, Susan currently holds the position of Customer Experience Manager, overseeing a team and implementing strategies to enhance customer satisfaction. Their previous role at Zivame as a Retail Training Manager involved launching new stores, conducting training sessions, and managing employee and customer surveys to improve the overall store environment. Susan is a graduate with a Master of Business Administration degree in Marketing and Human Resource.