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Timur Iusein is an accomplished professional with over 15 years of experience in the Telecom and IT industries, currently serving as the Incident Management Team Leader at Bitdefender since May 2021. In this role, Timur manages a team of Service Management experts, oversees incident and service processes, and ensures the delivery of high-quality services while maintaining client relationships. Previous positions include Major Incident Manager at Ericsson, where Timur coordinated cross-departmental activities during incidents, and Business Process Specialist at Adnet Telecom, focusing on integrated information systems. Timur's diverse skill set encompasses incident management, technical support, service improvement, and the use of various tools and software. Academic credentials include Bachelor's degrees in Marketing and Commerce from Universitatea Crestina Dimitrie Cantemir and Industrial Chemistry from University POLITEHNICA of Bucharest.