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Byron Fernandez has vast experience in various leadership roles in the call centre and operations industry, spanning from senior management to executive positions. Currently serving as the EVP for Malaysia & India at TDCX, Byron oversees the performance of Teledirect Malaysia. Prior to this, Byron held positions such as Operations Director at SRG Asia Pacific Sdn Bhd and President at CCAM. With a educational background in Business and Information Technology, Byron has a strong foundation to drive operational success in their career.