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Jenna Sammons is an experienced operations professional with a strong background in customer service and team management. Currently serving as the Director of Operations at BIGGBY COFFEE since July 2019, Jenna leads quarterly team meetings, manages financial deposits, and collaborates with ownership to exceed corporate guidelines. Prior roles include serving as a manager at Gigi's Cupcakes Franchise, where Jenna oversaw a team of ten and managed scheduling, and as a Defined Contribution Service Representative at Fidelity Investments, where Jenna focused on client account security and satisfaction. Jenna began their career as a barista, providing high-quality beverages and ensuring an efficient front-of-house environment. Jenna holds a Bachelor of Business Administration in Human Resources and Management from Northern Kentucky University, attained in 2021.