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Diana Oleksy is an experienced process manager currently employed at BHG Financial since December 2021, where responsibilities include managing complex business processes and improving them through a lean approach. Previously, Diana served as Vice President - Business Process Manager II at TD from April 2017 to December 2021, leading card operations re-engineering initiatives and contributing to business readiness and optimization efforts. Diana's earlier experience at Bank of America from August 2010 to April 2017 encompassed various roles, including Operations Analyst, Senior Claims Analyst for Global Wealth Investment Management, and Quality Analyst, all of which involved oversight of claims processes, risk management, and compliance with regulatory standards.