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Susan Bond is a Customer Experience/Service Representative at BGL Group since August 2016, responsible for managing customer communications and ensuring accurate information is captured for informed service delivery. Prior experience includes roles as a Sales/Customer Service Associate at H.Samuel and as a Learning and Development Manager at multiple organizations, including The Landlord Hub and MasterCard. With extensive expertise in training, customer service, and relationship building, Susan has held various management positions in training and development, notably at Travelex and Lloyds Bank, where Susan focused on enhancing service standards and managing learning initiatives. Education was completed at Spalding High School for Girls.