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Telana Brand-Smitherman is an experienced customer care professional with a diverse background in financial services and customer advocacy. Currently serving as a Customer Care Manager at Assurant since October 2013, Telana oversees a team of 16-24 associates, implementing innovative coaching tools to enhance performance metrics. Prior experience at Regions Financial Corporation included roles as a Loss Mitigation Workout Specialist, where financial data analysis aided in resolving customer hardships, and as a Consumer Advocate focusing on delinquency negotiations. Earlier tenure at Town & Country Acceptance Corp involved collaboration with executive leadership to improve company finances and address customer complaints. Telana holds a Bachelor's of Science in Mass Communication/Media Studies from the University of Montevallo.