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Lisa Marie Hanna is an experienced professional in customer success and operations management, currently serving as the Senior Customer Success Operations Manager at BetterUp since July 2022. Previously, Lisa worked at Canva as a Customer Success Lead for the mid-market and scaled segments, focusing on leadership, coaching, and go-to-market strategies. At Kazoo, Lisa advanced from Senior Manager to Manager of Customer Success Management, highlighting skills in people development and strategic planning while managing significant annual recurring revenue (ARR). Additional experience includes roles at KaiNexus and Sprinklr, where Lisa excelled in portfolio management, process improvement, and client support. Lisa holds a Master of Science in Industrial and Organizational Psychology from the University of Hartford and a Bachelor of Arts in International Business from Texas State University.