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Lucia M. is an experienced professional in customer experience and marketing, currently serving as Customer Experience Manager at Betterment since December 2018. Prior roles at Betterment include Customer Experience Team Lead, Supervisor, and Associate. Prior to Betterment, Lucia worked at L'Oréal as a Sales Project Coordinator, managing SkinCeuticals' presence at industry events and providing executive support. Earlier experience includes a Marketing Coordinator position at WebMD, where Lucia oversaw email marketing campaigns and tradeshow logistics, and a Customer Service Representative role supporting medical professionals on the MedScape platform. Lucia holds a Bachelor of Science in Business Administration and Management from Rutgers Business School.