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Natalia Ilyutik has extensive experience in customer service and client relations, currently serving as an Incoming Line Manager at Betera since October 2021. In this role, Natalia facilitates collaboration between departments and manages team operations, including onboarding new employees, conducting interviews, and providing feedback. Previously, Natalia held positions such as Quality Customer Service Controller and VIP Specialist at Betera, focusing on quality monitoring, training, and enhancing customer loyalty. Prior experience includes a role as an Editor at ARTOX, where Natalia managed client pages and conducted audits, alongside a position in customer service at Альфа-Банк (Belarus), providing banking consultations and remote service facilitation.