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Kellie Nash is the CX Director at Beauty Works since November 2022. Prior to that, she worked as the Contact Centre Manager at Boohoo Group PLC and Customer Experience Manager at Irwin Mitchell. With experience in managing multi-brand contact centres, she has a strong focus on service delivery and strategic planning. Throughout her career, she has excelled in roles such as Speech Analytics Manager, Head Of Geek Squad Insurance & Repairs, and Complaints Manager. Kellie's dedication to customer service and operational management is evident in her track record of successful leadership in various industries.