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Siena Rose is a skilled IT professional with extensive experience in service desk support, social media management, and technical roles across various organizations. Currently serving as a Service Desk Analyst II at Pixel Health since March 2021, Siena excels in diagnosing and resolving IT issues, managing active directory accounts, and providing exceptional customer service in a healthcare environment. Previous roles include Service Desk Analyst at Intellyx, where Siena enhanced content value and managed social media channels, and multiple internships in networking and IT, showcasing proficiency in troubleshooting and IT support. Siena's educational background includes degrees in Digital Forensics and Individualized Bachelor of Arts focusing on IT/Security from reputable institutions.