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Don Schneider is an experienced Voice Engineer with a career spanning several decades in telecommunications. Currently employed at Bayforce since February 2022, Don focuses on migrating legacy voice systems to NICE Contact Center at Johnson Controls Inc. Previously, Don led a voice migration project from Avaya Legacy and Mitel Cloud to Avaya ACO by Ring Central at Atrilogy Solutions Group. Don has also supported major companies such as The Home Depot and Deutsche Bank in managing extensive Avaya Media Gateways. With a solid background in project management, software installation, and training for Avaya systems, Don has held various roles including Senior System Engineer at First American Business Solutions and Director of Operations at Forma Technology, where responsibilities included overseeing installations and training for Avaya telephone systems. Prior experience includes positions at Expanets, Lucent Technologies, AT&T, and Ameritech Illinois Bell, establishing a deep expertise in telecommunications spanning over 40 years.