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Matthew Reaume is an experienced professional specializing in customer support and technical solutions. Currently serving as Manager of Support Escalations at Barracuda since August 2015, Matthew ensures exceptional service for customers, resellers, and distributors while providing strategic direction. Previous roles at Barracuda include Lead Support Engineer and Technical Support Representative, where Matthew demonstrated strong leadership and technical support skills. Prior experience as a Network Technician at OS Tech Group, Inc., and in various roles such as ebay Lister at PC Server and Parts and Warehouse Manager/Volunteer Coordinator at Arts & Scraps further complement Matthew's diverse background. Matthew's educational qualifications include a Bachelor of Science in History/Political Science from Central Michigan University and an Associate of Science in Network and System Administration from ITT Technical Institute.