Carla joined their operations team in August 2017. She handles Baratza’s international sales & support and maintains strong relationships with their global importers. Carla has identified product reliability and quality as essential for the success of their importers and resellers, and she now leads the Quality Team in the pursuit of improving user experience. Since 2009, she has worked in the Specialty coffee industry doing coffee R&D as well as holding positions as a barista, trainer, wholesale salesperson, and retail shop manager. Carla gets how business works, from the ground up, and uses this knowledge to support their international importers. Her strong understanding of their product, combined with excellent organization and communication skills, make Carla a valuable teammate.
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