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Bam Gonzalvo is an experienced financial services professional currently serving as the Manager of Platform Onboarding at the Bank of the Philippine Islands since February 2023. Prior to this role, Bam held various leadership positions at BDO Unibank from May 2012 to December 2021, including Client and Branch Services Head, Branch Partner Management Head, Cluster Head for Call Center Resolution, and Training and Process Review Officer. Earlier experiences include serving as the Cash Management Service Desk Head at BDO Unibank, Team Manager for Escalation and Online Team at Citigroup Business Process Solutions Pte. Ltd., and Customer Service Team Lead at Ambergris Solutions, Inc. Bam began the career as a Call Center Supervisor at ePLDT - Parlance Systems Inc. and holds a Bachelor of Arts degree in Mass Communication/Media Studies from Assumption College, San Lorenzo.