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Shimalee Miranda has extensive experience in customer service and finance, currently serving as a Virtual Customer Service Specialist at Bank of Melbourne since December 2020. Previously, Shimalee held roles as a Customer Service Advisor and a Customer Service Specialist at the same bank. Prior experience includes working as a Finance Officer at Helcyon, and multiple managerial positions at Regus, including General Manager and Center Manager in Training. Shimalee began the professional journey as a Senior Customer Service Representative at Regus after serving as Cabin Crew for Qatar Airways. Educational background includes attending Ave Maria Convent in Negombo from 1990 to 2004.