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Raphael Mathias is an experienced professional in the field of Mobile Financial Services (MFS) and technical support, currently serving as a Senior Specialist in Agency Banking Systems Support at NMB Bank Plc since October 2022. Prior to this, Raphael held various technical roles at Millicom (Tigo) from August 2018 to September 2022, including Tigo Pesa Technical Product Supervisor and MFS Platforms Specialist, where responsibilities encompassed operational excellence, service management, and compliance in MFS platforms. Earlier experience includes positions as an MFS Support Engineer at Dimension Data East Africa and Infinity Communications Ltd, as well as a PHP Programmer at Twigahosting Ltd. Educational qualifications include a Bachelor of Engineering in Computer Engineering from the Dar es Salaam Institute of Technology.