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Suzanne J is a highly experienced managing director and senior technology executive currently at Bank of America since December 2011, where responsibilities include business operations, serving as chief operating officer, and overseeing risk management. Promotions to managing director occurred in February 2015, covering roles such as head of global commercial banking for the EMEA region and head of liquidity, regulation, and risk. Prior experience at The Royal Bank of Scotland from November 2000 to December 2011 involved various positions in technology, operations, corporate banking, and group treasury. Educational qualifications comprise a Technology Executive Program from the Massachusetts Institute of Technology, a Technology Leadership Development Programme from the Georgia Institute of Technology, a certificate in European Law from The University of Edinburgh, and multiple certifications in investment operations and operational risk management from The Chartered Institute for Securities & Investment, complemented by an MBA and a BA (Hons) in Business Studies from Edinburgh Napier University.