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Luiz de Carvalho is a seasoned UX Writer and Digital Analyst with extensive experience in developing content and dialogue flows for chatbots across various platforms, including Banco Bmg and Zenvia Mobile. Currently serving as a Senior UX Writer, Luiz focuses on user-centered design, conducting user interviews, and analyzing chatbot performance to enhance usability and improve customer interactions. With a solid educational foundation in UX writing and communication, Luiz has contributed to projects involving the creation and management of virtual assistants and digital communication strategies. Previous roles include work in content management and budget analysis within the graphic industry, demonstrating versatility and a strong background in both creative and analytical domains.