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Timothy Williams is an experienced technical support and IT security professional currently working as a Technical Support Specialist at Baltimore Consulting since June 2023. Previous roles include IT Security Engineer and Information Technology Specialist at the University of Maryland, Baltimore from January 2020 to November 2022, and Helpdesk Technician at Softheon from July 2018 to October 2019. Timothy has a solid foundation in providing technical support, managing server configurations, and resolving end-user technical issues through various communication channels. Early experience includes a work-study position with the Veteran Administration and service as a Nodal Networks Operator/Maintainer in the US Army, where responsibilities included network maintenance and user support. Timothy holds an Associate of Arts and Sciences in Cybersecurity from Suffolk County Community College and has additional educational qualifications in General Studies.