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Amer Najib, MSc CISM® PMP®, is an experienced professional in the IT and business operations domain with a strong background in service delivery and management. Notable positions include Service Delivery Manager at Bahwan CyberTek, Technology and Sales Director at AGERA, and IT and Business Operation Director at American COM. Amer has also held several key roles at Ericsson, including Head of IT Managed Services Delivery Strategy and Automation and Chief Operating Officer of IT Managed Services within the Global Business unit. Additionally, leadership roles at Huawei include Director of IT Services for the Middle East Region and Director of IT Managed Services.