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Diego Emmanuel Balcázar has a diverse work experience in the field of business analysis and project management. Diego Emmanuel is currently working at Backbase as a Customer Success - Principal Business Analyst. Prior to this, they worked at Capgemini for several years in various senior roles. As an FSI - Business Analyst Senior Leader, they were responsible for financial business solutions and vendor transformation, benefiting thousands of employees and customers. Diego Emmanuel also served as a Senior Leader in the Guidewire division, where they led a team and handled client needs fulfillment processes. Diego also worked as a Senior Business Analyst and Technical Team Leader in the Siebel CRM division, where they were involved in the development and maintenance of CRM solutions for Banco Popular Dominicano. Before joining Capgemini, they worked at Brio Software México as an Oracle Siebel CRM Project Manager and at STO Consulting as an Oracle Siebel CRM Developer. Diego Emmanuel started their career as an Oracle Siebel CRM Functional Consultant at Cytocrom Consulting México. Diego's experience spans across different sectors and includes a wide range of responsibilities such as requirements analysis, solution design, and team leadership.

Diego Emmanuel Balcázar holds a postgraduate diploma in Business Analysis and Process Management from the Instituto Tecnológico Autónomo de México, obtained in 2016. Prior to that, in 2013, they received another postgraduate diploma in IT Project Management from the same institution. Diego also has a Bachelor's degree in Information Technology from the Universidad Nacional Autónoma de México, which they obtained in 2009. Furthermore, they have obtained additional certifications including a Scrum Product Owner Professional Certificate from CertiProf in 2022, a Blockchain Professional Consultant certification from Blockchain Academy México in 2020, and a Professional Business Analyst certification from Oracle in 2013.