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Terry Hessey possesses extensive experience in customer care and education, currently serving as Senior Manager of Customer Care at Axonify since May 2012, where responsibilities include training and supporting knowledge platform clients. Prior roles include Instructional Designer, focusing on developing training modules, and various positions at Apple Retail and Grade Expectations Learning Centres, where teaching and tutoring were central. Hessey began a long tenure at Home Hardware Stores Limited, progressing to a Senior Service Desk Analyst role, which involved providing training and support for software users. Educational qualifications include a Bachelor of Education in Adult Education and a Bachelor of Science in Computer Science, both from Brock University.