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Roman Kozhevnikov is a Senior Technical Support Engineer at Axcient since August 2018, specializing in support and troubleshooting for Managed Service Providers and end clients through various communication methods. Prior experience includes a role as a Backup Support Engineer at ITO24x7 from July 2016 to July 2018, focusing on server administration and backup software management. Roman possesses strong troubleshooting capabilities in VMware, Hyper-V, Windows/Linux operating systems, Microsoft VSS, network troubleshooting (TCP/IP), and SQL queries. Roman holds a Bachelor's degree in Chinese and English languages from Omsk State Pedagogical University, obtained between 2007 and 2012.