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Marycris Santos has a diverse work experience spanning multiple industries. Marycris started their career as an Interior Designer at Blims Fine Furniture in 2001. Marycris then worked as a Technical Support Supervisor at FBM Software in 2003. Marycris also has experience in customer service and team management roles, having worked at Sykes Asia Incorporated as a Customer Service Team Manager for Capital One Financial Corp. from 2004 to 2006, and at Convergys Philippines Services Corp as a Customer Service Team Lead for General Motors Corporation/IBM from 2006 to 2007. Marycris later served as a Programme Executive at PSB Academy Pte Ltd, managing the Nottingham University Business School MBA Programme from 2009 to 2010. Marycris then joined NCR Corporation as a Field Services Coordinator from 2010 to 2013. Marycris worked as an Operations Support Specialist at Aimia Proprietary Loyalty Australia Pty Ltd from 2018 to 2021, and is currently employed as a Customer Service Team Lead at Kognitiv Corporation since 2021. Marycris has received various accolades throughout their career, including nominations for Aimia Passion Awards in 2018 and recognition as the Most Improved and Best Team Manager at Sykes Asia Incorporated in 2005.

Marycris Santos attended the University of the Philippines Diliman from 1996 to 2001, where they obtained a Bachelor's degree in Interior Design.