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Paulo Reis serves as the IT Infrastructure Coordinator at AXA no Brasil since March 2023, overseeing IT operations for Service Desk, Field Service, Asset and Access Management. Responsibilities include managing strategic actions for hardware and software evolution, optimizing IT services for customer satisfaction, and ensuring compliance with security protocols. With a strong background as an IT Project Manager in various companies, Paulo has previously managed global IT infrastructure projects, emphasizing innovation and operational efficiency. Educational achievements include a specialization in Administration and Management of Computing from Fundação Getulio Vargas and ongoing studies in Systems Analysis and Development at Cruzeiro do Sul Virtual.