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Jim Morgan currently serves as the Head of Customer Success at AvidXchange, Inc., a position held since September 2021. Prior to this role, Jim Morgan was the Executive Director of Bank Member Advocacy at USAA from July 2019 to September 2021. Morgan's extensive experience at Bank of America spanned from 2002 to July 2019, where key roles included Customer Complaints & Cost to Serve Executive, Financial Center Process Owner & Issue Management Executive, Vendor Executive, Data Analytics & Modeling Executive, SVP - Capacity & Operations Planning Executive, SVP - Supply Chain Management Executive, and SVP - Supply Chain Management. Morgan's educational background includes an MBA in Operations Research & Management from Mays Business School at Texas A&M University and a BS in Finance from Radford University.