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Somnath Prasad is a seasoned professional with extensive experience in customer success and consulting roles. Currently serving as the Director of Customer Success at CRMIT Solutions since January 2010, Somnath has significantly contributed to delivering positive customer experiences, notably at Standard Chartered Bank from September 2010 to September 2021. Prior to this role, Somnath worked as Associate Director - Solutions/Functional Consultant at Sony India Pvt Ltd and has held various positions including Senior Consultant at Digite Inc. and Consultant at Saba. Early career experience includes a Technical Executive role at Transworks. Somnath holds a Postgraduate Degree in Software Development and Management from Symbiosis Centre for Information Technology and a B-Tech in Computer Science from Sikkim Manipal University.