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Jefferson Macias is a highly accomplished Cargo Operations Manager with over 14 years of experience in aviation and cargo operations, currently serving as the Import Manager at Avianca Cargo since July 2021. With extensive expertise in logistics management, process optimization, and team leadership, Jefferson drives operational excellence to enhance organizational success. Previous roles include Senior Coordinator at Norwegian and Operations Supervisor at Avianca Group. Education includes a Certified ScrumMaster from Scrum Alliance, training in Perishable Cargo Logistics and Temperature-Controlled Cargo Operations from IATA, a degree in International Business Management from Institución Universitaria - Tecnológico de Antioquia, and ongoing studies in Hospitality & Tourism Management at Florida Atlantic University.