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Olga Vorovka has extensive experience in customer service and team leadership, currently serving as Team Lead at Uber since July 2022, where responsibilities include managing the Global Fix Experience and IVR Governance teams. Prior to this, Olga held various roles at BlaBlaCar from November 2017 to May 2022, including Customer Service Associate Manager, Social Media and Content Specialist, and Customer Service Agent. Additional experience includes serving as an Executive Assistant at McKinsey & Company from October 2015 to September 2017, a Data Analyst at inACT Public Relations in 2015, and an intern at Adam Mickiewicz University. Early career highlights involve positions as a Morning Show Host and News Reporter at the Public Broadcasting Company of Ukraine from August 2010 to February 2014.