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Giulliana Dias possesses extensive experience in customer relations, currently serving as a Customer Relationship professional at Hyperlocal since June 2023. Previously, Giulliana held the position of B2B/B2C Relationship Supervisor at Anthor from November 2021 to June 2023, where responsibilities included analyzing team performance indicators and implementing corrective actions to improve service strategies. Earlier roles included Junior BackOffice Analyst and Level 2 Relationship Analyst, along with experiences in customer experience at Atento Brasil and Teleperformance. Giulliana's academic background includes a Master's degree in Human Resource Management with an emphasis on Organizational Leadership from FGV and multiple postgraduate qualifications in Neuropsychopedagogy, Human Resources Management, and Clinical and Institutional Psychopedagogy, alongside ongoing Bachelor's degrees in Accounting and Nutrition.