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Billy D. has a diverse work experience spanning over two decades. Billy is currently the Head of Customer Success at Avaamo since 2021. Prior to that, they worked as an Advisor at beeXeeper Consulting and 9/11 Center for Counterterrorism & Security in 2020.

Billy has significant experience in customer success roles. From 2011 to 2020, they were the Director of Customer Success at TIBCO, where they led a team and oversaw collaboration, analytics, and integration software. Before that, they served as the Solutions Manager (Head of Customer Success) at Bunchball, a SaaS-based startup, from 2009 to 2011. In this role, they handled various customer success responsibilities, including pre-sales, onboarding, renewal, and technical program management.

From 2007 to 2009, Billy worked as the Solutions Manager (Manager of Customer Success) at Socialtext, where they managed pre-sales and post-sales programs and accounts for the enterprise social software provider. Prior to that, they were a Solutions Engineer at Akamai Technologies from 2006 to 2007, managing strategic and technical accounts.

Billy's work experience also includes a stint at Kasenna, a pre-IPO startup offering IPTV software solutions, where they served as a Sr. Sales Engineer (Pre & Post-Sales) from 2000 to 2006. Additionally, they worked at Lucent Technologies Bell Labs Innovations as a Member of Technical Staff - Team Lead/Software Test Engineer from 1995 to 2000. In this role, they led engineering projects, planning and executing tests for telecom customers.

Billy D. brings a wealth of experience in customer success, technical accounts management, and pre-sales/post-sales operations to their current role at Avaamo.

Billy D. has a Bachelor's of Science degree in Mechanical Engineering from the University of New Hampshire. Billy also has completed coursework in Russian, Italian, and Chinese at Stanford University. Additionally, they obtained a Professional Degree in Telecommunications and Network Engineering from the University of California, Berkeley. Billy D. has also pursued studies in Emergency Medical Technician (EMT-B) at the University: State of California/SJCC and obtained a certification in Solution Selling from Sales Performance International. In terms of additional certifications, they have obtained an Emergency Medical Technician (EMT-B) certification from the State of California, a Reserve Police Officer (Level III POST) certification from the State of California, a Telecommunications & Network Engineering certification from UC Berkeley, a USA Hockey Level 4 Coach certification from USA Hockey, and a Vista Equity Executive Program certification from Vista Consulting Group.