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Dana Pickering is a seasoned Customer Experience Manager in Marketing Services at Audi South Africa since March 2012, overseeing customer-focused business process improvement programs, dealer training, and customer experience metrics. Notable special projects include POPIA compliance and the Sales Force Roadmap Blueprint, along with event management experience ranging from large dealer awards to international incentive trips. Previously, Dana held significant roles such as Account Director at EXP, managing sponsorship properties for MTN, and Senior Account Manager at Matchworld Group SA, handling strategic campaigns for Coca-Cola and other major events. Educational credentials include degrees in Data Analytics, Digital Marketing, and Integrated Marketing Communications from prominent institutions like the University of Cape Town and AAA School of Advertising.