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Ana María Riaño has held a variety of positions in the customer service and administrative fields since 2013. Ana María began their career as an Administrative Assistant at GASA S.A.S., followed by a role as a Carbon Footprint Coordinator at Mild Coffee Company Huila in 2015. In 2017, they moved to C.I FLP COLOMBIA SAS as a Commercial Assistant, and then to Florius SAS as an Office Manager in 2018. In 2019, they were an Onboarding Specialist at Playvox, followed by a Customer Success Manager role at treble.ai in 2021. Currently, they are a Customer Success Manager at Atom, a role they have held since 2022.

Ana María Riaño completed a Bachelor of Business Administration - BBA at Universidad de Manizales from 2011 to 2015, focusing on Administración y gestión de empresas, general. Ana María then went on to complete a Marketing and Sales Management Specialist degree at Universidad de Manizales from 2018 to 2019, focusing on Marketing.