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Jo-El Rowell is an experienced IT professional with a strong background in technical support and management. Currently serving as the Technical Help Desk Manager for the Atlanta Hawks since December 2018, Jo-El Rowell is responsible for equipping the workforce with essential technological tools and skills training. Prior experience includes a leadership role as the IT Support Specialist - Lead at Georgia State University's Athletic Association, where Jo-El Rowell managed IT operations for 450 devices and 150 staff members across multiple locations from December 2012 to July 2021. Additional roles include systems administration at Marel Stork Poultry Processing B.V. and IT support at Capital Data Service, Inc. Jo-El Rowell holds a Bachelor of Science degree in IT, Networking from Georgia Southern University, acquired between 2005 and 2008.